What challenge(s) do our clients face?

As consumers increasingly demand more customized and ethical services, logistics operators are under greater pressure than ever to transform their businesses in response.

In recent years, we have seen that efficiency requirements and complex consumer demands have put growing pressure on supply chains across industries. Logistics operators not only face challenges in terms of their own businesses but also in terms of the critical role that they play for their partners.

These challenges can be categorized into three macro drivers:

Growing Business Pressures

  • The importance of being operationally resilient and efficient is an emerging trend. This requires boosting risk management capabilities in the design and management of operations so that risks related to business continuity can be mitigated without needing to rely on costly idleness.
  • Sustainability – from both an environmental and social perspective – is an ever growing supply chain pressure, especially given the potential emissions impacts from transportation.
  • Cutting-edge technology is vital for providing visibility and automating these new requirements throughout the supply chain. Such technologies include blockchain, IoT and AI, among others. Disruptive technologies such as vehicle “Uberization”, 3D printing and autonomous vehicles are likely to introduce additional pressures as well.

3PL Market Reality

  • The market is highly commoditized, leading to tight margins and intense price competition as clients seek to optimize their value chains.
  • The market is highly fragmented, which presents growth opportunities through M&As, especially considering the importance of economies of scale.
  • The market is rife with inconsistency in service levels, and it is not always clear whether a global or local operator will be optimal in any given context.

Shipper’s Unique Needs

  • With a focus on the end-user experience, customers demand ever more specific customizations such as ultra-express deliveries, channel integration, real-time order tracking etc.
  • Because each sector needs specific types of customization, logistics providers are faced with a trade-off between being flexible for these needs while striving to remain cost efficient.


How do we help?

Our global experience on both sides of the logistics partner relationship allows us to support our clients in navigating these challenges with a tailored approach informed by best-practices.

There are three fundamental pillars we use to support logistics operators overcome these challenges:

  • Understanding the 3PL market:

    We have an extensive knowledge base of benchmarks and best practices built from delivering strategic projects with many of the world’s leading logistics companies.

  • Knowledge of the other side of the table:

    Having delivered over 600 supply chain projects in various industries around the world, we understand the reality and needs of the clients served by logistics operators and the foundations upon which a productive relationship must be built.

  • Tailor-made, results-driven solutions:

    Each logistics operator has a specific context and needs. We work with our clients’ teams to develop fully tailored solutions that are a best-fit for their respective service offering, structure, target markets and requirements. This proximity enables our clients to effectively carry on the project’s legacy even after the Integration team has left.



We have worked with clients in different categories, geographies and positions along the value chain:

BMCS India BMCS India BMCS India BMCS India

Talk to us

BMCS India
BMCS India

Ishani Dutta is a Managing Partner at BMCS India. He brings more than 25 years of experience helping companies in diverse industries improve top- and bottom-line results through new Sales and Marketing Strategies.

Ishani Dutta

BMCS India

Riya Kapoor is an engagement manager within BMCS India Finance & Management practice and has been working in the company since November 2017. His project experience includes go-to-market review.

Riya Kapoor

BMCS India

Naina Singh joined BMCS India in 2011 and found his home in our Finance & Management practice. He has supported our clients in the creation Strategic Roadmaps, M&A synergy evaluations, Go-to-Market strategies

Naina Singh

BMCS India

Dhruv Patel is an engagement manager in the Marketing & Sales Practice at BMCS India and has been working at the company since May 2021. Prior to BMCS India, Luis Miguel was a senior business strategist

Dhruv Patel

Engagement Manager
BMCS India

Navya Pal is a senior manager at BMCS India. From may 2014 to jan 2018 she worked in the Finance & Management Practice, and since then has been serving the Implementation Practice as a Finance & Management

Navya Pal

BMCS India

Pablo Álvarez is an engagement manager within BMCS India Supply Chain area, and has been working in the company since August 2016. His experience at BMCS India includes market scans, go-to-market

Arya rana

Engagement Manager