CHALLENGE
A home appliance customer turned to us to help them comply with the industry’s preventive policy by analyzing and expedite changes. From the initial review of the documents, feedback from internal interviews and visits, it became clear that the design was too complex, non-compliant, and unfair in sales and marketing.
APPROACH
We took a step back and worked with the customer to simplify the solution – market and sell ideas based on customer value and relative prices by adjusting the account to take local tax laws into account and aligning the product.
We created an expansion strategy with minimal impact as required by the new labor law, and created tools and processes that companies can use without investing in additional systems. For the first two pilots, we monitored the implementation and made changes as soon as possible based on feedback from the field.
RESULT
We support the implementation of the first 2 pilots and make the plan a success based on feedback from the sales team who see the benefits of consistent pricing, reduced customer experience conflicts, better ROI visibility and higher overall profitability. The program was expanded to all channels and regions, and as a result, the organization increased its business by 15% and profits by 30% over the next 2 years.